Securus Technologies is one of the leading providers of technology and security services and products to the law enforcement industry in the world. Securus Technologies, which is based in Dallas, Texas, currently provides its products and services to hundreds of facilities across the country, which ultimately serve nearly 1 million inmates.
Securus Technologies is best known for its video visitation product and service. With this produce, a user at a prison will be able to remotely connect via a video chat through a designated station in the facility. The recipient of the phone call will then be able to talk through a phone, tablet, or other mobile device. This face to face communication has helped to maintain relationships and has even helped to reduce the need for in-person visitation.
Customers in recent months have frequently provided positive feedback about the company. Facilities that use the service have stated that it has been very beneficial as it has helped to improve communication, reduce the need for visitation, and has even helped the facility to solve and prevent crimes. Those that use the product for phone calls have enjoyed the clear connection, affordable rates, and accessibility. Furthermore, they have stated that the level of customer service has been excellent, which is due a large part to the data and call center that Securus Technologies established in the last year.